Cancellations

Cancellation & Return Policy

Your refills. Your schedule.
Your refill plan delivers the products you selected on the schedule disclosed in your offer. You can adjust your delivery frequency, skip a shipment, or cancel anytime.

Cancel anytime
There is no waiting period. Cancel through your account or subscription portal, or contact customer service at hello@myfreebird.com, via chat, or by SMS. Cancellation stops future renewals.

Orders already charged
To cancel an order that has already been charged, contact customer service. If it has not yet been processed for shipment, we will cancel the order and issue a refund immediately. Your payment provider may take additional time to post the refund. If the order has already been processed for shipment or shipped, it must be returned under our return policy to receive a refund.

Warranty after cancellation
Your subscriber limited lifetime warranty ends when your qualifying blade refill subscription ends. Any remaining standard warranty coverage continues under its original terms.

Returns
Returns are available within 30 days of delivery, or the longer return window stated in your offer, subject to our return policy, eligibility requirements, and applicable deductions. Canceling your subscription does not automatically initiate a return. Contact customer service for return instructions.