Upgrade to the All-New FlexSeries Pro Shaver

Frequently Asked Questions

• What makes the FlexSeries Pro a must-have upgrade from the original?

  The FlexSeries Pro is designed to give you the smoothest, most convenient shave of your life. With a new four-blade system, adaptive motor, and improved battery life, it shaves closer, faster, and more comfortably than ever before. Plus, it's easier to clean, fully waterproof, and features a travel lock for on-the-go use. Upgrade now to experience unparalleled performance and convenience—you won't believe the difference!

• Why did we switch to a 4-blade design?

  The FlexSeries Pro features a 4-blade design because it delivers a smoother and more comfortable shave. Through extensive research and testing, we found that four larger, optimally positioned blades provide a closer, smoother shave with fewer passes. This design reduces skin irritation and ensures a seamless shaving experience, making it superior to the previous five-blade system.

• How much closer and smoother is the shave with the FlexSeries Pro?

  The FlexSeries Pro delivers a significantly closer and smoother shave, with a new blade design that ensures your head feels incredibly smooth, almost like a razor shave.

• What’s the advantage of the new convex blade shape?

  The FlexSeries Pro's convex blade design is specifically engineered to fit the natural contours of your head more effectively. This innovative shape maintains consistent contact with your skin, resulting in a smoother and more even shave. This design improves speed and efficiency, allowing for a faster, more precise shave with less effort.

• Will the FlexSeries Pro work on my face, beard, or body?

  Yes, the FlexSeries Pro's convex blade design allows it to work effectively on your face, beard, and body, offering better performance than the original FlexSeries.

• Is the FlexSeries Pro better for sensitive skin than the original?

  Absolutely! The FlexSeries Pro is specifically designed to be even gentler on sensitive skin, minimizing irritation and ensuring a more comfortable shave compared to the original FlexSeries.

• How does the floating blade foils improve the shave?

  The floating blade foils adjust to the contours of your skin, providing consistent contact for an even, comfortable shave.

• Does the FlexSeries Pro handle thick or coarse hair better?

  Yes, the powerful Smart Adaptive Motor is designed to handle thick and coarse hair with ease, providing a smooth shave without bogging down.

• Is the FlexSeries Pro suitable for daily use?

  Yes, the FlexSeries Pro is designed for daily use, providing a smooth shave every day.

• How long does the battery last on a single charge?

  The 800-mAh lithium-ion battery provides up to 90 minutes of continuous shaving, ensuring long-lasting performance.

• How long does it take to fully charge the FlexSeries Pro?

  The FlexSeries Pro charges fully in just 60 minutes, allowing you to get back to shaving with minimal downtime.

• How do I know when the FlexSeries Pro needs charging?

  The enhanced battery indicators will let you know when it's time to recharge.

• How do I clean the FlexSeries Pro?

  Cleaning is a breeze with the two-part blade system. Simply detach the blade head and rinse it under water for quick and hassle-free maintenance.

• What are the steps to replace the blades on the FlexSeries Pro?

  Simply detach the blade head and replace it with a new one—it's quick and easy.

• How does the enlarged hair chamber improve the shaving experience?

  The larger chamber holds more hair, reducing the need for frequent cleanings and keeping your shave uninterrupted.

• How often do I need to replace the blades?

  For optimal performance, we recommend replacing the blades every 6 weeks if you’re using the FlexSeries Pro a few times per week. If you use it daily, consider replacing the blades every 4 weeks. If you only use it once a week, replacing the blades every 8-12 weeks should suffice. Regular replacement ensures a smooth, close shave every time.

• How does the two-part blade system work?

  The two-part blade system includes a detachable blade head for easy cleaning, while the housing remains intact for optimal performance.

• Are the accessories from the original FlexSeries compatible with the Pro model?

  No, the accessories from the original FlexSeries are not compatible with the new Pro model.

• Do the original FlexSeries blades work on the Pro model?

  No, the FlexSeries Pro uses a completely different and upgraded blade design for superior performance. The original FlexSeries blades are not compatible with the Pro model, and vice versa.

• What is the warranty period for the FlexSeries Pro?

  The FlexSeries Pro comes with a lifetime warranty for active subscribers with blade refill plans, giving you peace of mind and assurance of its durability. If you don’t have an active subscription, you’ll receive a standard limited one-year warranty.

• How do I swap my current blade subscription for the new Pro blades?

  Switching is easy. Simply log into your account, navigate to the subscription section, and choose the Pro blades option. You can seamlessly swap your subscription to the new product. If you need any assistance, reach out to our 24/7 expert support team.

• Can I choose an interval other than 6 weeks for blade refills?

  Yes, we offer flexible subscription intervals to suit your needs. Our default is set to a 6-week interval, which is the most common choice for customers who shave a few times per week. If you would like a different frequency, simply log in to your account to adjust, change, skip, cancel, delay, or update your subscription at any time. If you need any assistance, our customer service team is always here to help.

• Are the FlexSeries Pro blades more expensive than the original FlexSeries blades?

  The FlexSeries Pro blade refills are priced the same as the current original FlexSeries blades, ensuring you get an even better shave for the same cost. This includes the refill blade, providing fresh, smooth shaves every time. You also have the option to purchase the entire two-part blade system, which includes both the refill and the housing, for an additional cost. This isn't necessary for regular replacements but is available for those who prefer it.
  
  For long-time customers with older pricing models, we will honor your original pricing. After placing your order, please contact our customer support team to request a pricing update. Additionally, if you have a bulk subscription plan with discounted blades, we will also honor that pricing and update it for you.

• How have you addressed defects and malfunctions for customers who experienced multiple replacements with the original FlexSeries?

  We understand that some of our valued customers experienced issues and multiple replacements with the original FlexSeries due to defects and malfunctions, particularly related to waterproofing. With the FlexSeries Pro, we've significantly enhanced the waterproofing and overall durability to ensure a more reliable product. The Pro model is now IPX7 waterproof, providing better protection against water damage and ensuring long-lasting performance. Rest assured, you are always covered by our lifetime warranty. We'll make sure you're always smooth shaving, no matter what happens. We've taken your feedback to heart and made sure these issues are a thing of the past with the new FlexSeries Pro.

• Is the FlexSeries Pro waterproof?

  Absolutely! The FlexSeries Pro is IPX7 waterproof, allowing for safe use in the shower and easy cleaning.

• Can I use the FlexSeries Pro in the shower?

  Absolutely! The FlexSeries Pro's IPX7 water resistance allows you to shave comfortably in the shower. We’ve enhanced the waterproofing compared to the FlexSeries, so no more damage or malfunctions after getting it wet.

• What is the Travel Lock feature, and how does it work?

  The Travel Lock feature prevents accidental activation during transport, preserving battery life. To activate or deactivate it, simply hold the power button for three seconds until the three LED lights flash.

• Does the FlexSeries Pro make a lot of noise during operation?

  The FlexSeries Pro operates quietly, ensuring a pleasant shaving experience.

• Can I travel with the FlexSeries Pro in my carry-on luggage?

  Yes, the compact design and travel lock feature make the FlexSeries Pro perfect for travel. It's also TSA-approved for carry-on luggage, ensuring hassle-free security checks.

• How do I switch between the different attachments?

  The attachments are easy to switch—simply snap them into place on the shaver.

• What if I don’t like the FlexSeries Pro after purchasing?

  We offer a 30-day money-back guarantee. If you're not satisfied, return it for a full refund—no questions asked. Simply contact our customer service team within 30 days of your purchase to initiate the return process.